FAQ

✅ High-quality materials
– Natural gemstones, 925/990/999 silver, genuine & baroque pearls, and Swarovski pearls. All handmade with love.

✨ Lovingly handcrafted in small quantities
– Each piece is unique and crafted with dedication.

📦 Shipping from Germany
– Worldwide delivery – reliable, fast, and well protected.

🎁 Elegant gift wrapping & little surprises
– Every order is carefully packaged, often with lovely surprises.
– On request: TikTok video of your packaging process for a personal experience.

🔄 14-day return policy
– Safe & risk-free ordering – your satisfaction is our top priority.

❤️ Worldwide trust
– Over 10,000 customers worldwide already trust AuraGleam.

We accept the following payment methods:

• VISA
• Mastercard
• American Express (AMEX)
• Apple Pay
• Google Pay
• Bancontact
• eps transfer
• Klarna
• UnionPay
• Shop Pay
• PayPal

We ship to:

• Germany
• EU member states
• Other international countries

The estimated shipping time is based on DHL standard shipping:

• Germany: approx. 2–4 working days
• EU: approx. 3–7 working days
• International: approx. 7–14 working days

Your order will usually be confirmed and shipped via email within 0-3 business days .

But high demand may result in a processing time of 1-5 business days , especially for Mystery bags.

Our product descriptions always contain precise information about sizes and measurements.

Many of our rings are open and therefore individually adjustable. Necklaces and bracelets also usually have extension chains. Our crystal bracelets are elastic and therefore adapt to most wrist sizes.

Additionally, we include a spare elastic band and a threading tool with our crystal bracelets, allowing you to adjust the size yourself at least twice if necessary. You can find threading instructions on our social media channels.

TikTok: @auragleam_official

Youtube: AuraGleam_official

Instagram: @auragleam.official

Facebook: AuraGleam

If you don't want to change the size yourself, you can also return the jewelry to us - we will be happy to adjust it for you free of charge.

You can return items within 14 days provided they are unworn, undamaged and in their original packaging .

Please be sure to include your order number and your name with your return.

• Returns due to quality defects : We will cover the return shipping costs.
• Returns for personal reasons : Return shipping costs are borne by the customer .

We'll notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you'll receive an automatic refund to your original payment method within 10 business days . Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@auragleamjewelry.com .

📧 support@auragleamjewelry.com

If you have any questions, you can contact us by email at any time. We are available 24 hours a day.

Alternatively, you can use the chat icon at the bottom right of the website.

Materials such as:

Natural crystals & gemstones : protect from chemicals and impact, clean with a soft cloth.

Silver jewelry (925/990/999) : store airtight, clean regularly with a silver cleaning cloth, do not wear while showering/swimming.

Natural & baroque pearls / Swarovski pearls : clean with a soft cloth after wearing, store separately, do not perfume.

You can also read more about care in the blog

In our blog you will find articles on the following topics:

Crystal effects and protective functions

Differences between 925 / 990 / 999 silver

The meaning of baroque pearls

Tips for care and proper wearing

All products are handmade – custom orders will be available soon!
Stay up to date via our social media channels:

TikTok: @auragleam_official

YouTube: AuraGleam_official

Instagram: @auragleam.official

Facebook: AuraGleam

Occasionally we also offer live sessions for individual design.