Frequently Asked Questions

Each Mystery Bag contains one piece of jewelry and a color marker. Before placing your order, you select one or more wish colors depending on the number of Mystery Bags you purchase.

If the color marker inside a bag matches one of your selected wish colors, you’ll receive one additional Mystery Bag for free. Multiple wins within the same order are also possible.

The specific piece of jewelry inside each Mystery Bag remains a surprise. You can find the currently available wish colors and the full game rules directly on our Mystery Bag product page.

Yes. Your Mystery Bags are individually prepared based on your selected wish colors and personal preferences.

For example, you can let us know if there are certain types of jewelry, designs, or collections you do not want, or if you prefer a specific mix of gold- and silver-tone jewelry.

We’ll take your preferences into account as much as possible when preparing your order. However, since the surprise element is part of the Mystery Bag concept, we cannot guarantee specific individual jewelry pieces.

A personal Mystery Bag video is only created if you select or purchase the video option with your order.

In the video, your Mystery Bags are drawn and opened. You’ll also see the color markers inside. If a color marker matches one of your selected wish colors, you’ll receive an additional Mystery Bag according to our game rules.

This allows you to personally experience the entire Mystery Bag process for your order.

It depends on the material.

Many of our jewelry pieces made from titanium steel/stainless steel are waterproof and suitable for everyday wear. For silver, pearls, natural crystals, and certain gold-plated metal parts, we recommend more gentle care and minimizing contact with water, perfume, or harsh cleaning products.

Whether a specific piece of jewelry is suitable for water exposure is always stated in the individual product description.

Many of our jewelry pieces are made from materials such as titanium steel/stainless steel or high-quality silver and are designed for everyday wear.

However, since skin sensitivity varies from person to person, we cannot completely rule out allergic reactions.

If you are sensitive to certain metals or materials, or have a known contact allergy, we recommend checking the material information for the individual piece before purchasing or contacting us.

Depending on the collection and design, we use different materials, including:

• Titanium Steel / Stainless Steel – durable, long-lasting, and waterproof where specifically indicated
• 925, 990, and 999 Silver
• natural crystals and gemstones
• freshwater and baroque pearls
• cubic zirconia
• gold-plated copper and other gold-plated metal alloys

You can always find the exact material composition directly on the individual product page. This allows you to check before purchasing which piece of jewelry best suits your personal needs.

On our product pages, you’ll find detailed information about sizes, lengths, and measurements whenever possible. Many rings are adjustable, and some bracelets or necklaces come with extension chains — where specified on the individual product page.

If a piece of jewelry still doesn’t fit, feel free to contact us at support@auragleamjewelry.com. We’ll help you find a suitable solution.

You can also find information about possible returns under Returns & Refunds.

The right care depends on the material:

Titanium Steel / Stainless Steel: Especially durable and easy to care for. For items marked as waterproof, normal contact with water is generally fine. However, aggressive chemicals should still be avoided.

Silver: Store in a dry place whenever possible and gently clean with a suitable silver polishing cloth when needed.

Crystals & Gemstones: Protect from strong impacts, harsh cleaning products, and unnecessary contact with chemicals.

Pearls: Handle with extra care and avoid contact with perfume, cosmetics, and cleaning products whenever possible.

Gold-Plated Copper and Other Gold-Plated Metal Parts: Avoid water, perfume, cosmetics, and harsh cleaning products whenever possible to help keep the gold plating beautiful for longer.

Always also follow the care instructions provided in the individual product description.

We ship to the countries available at checkout.

After your order has been shipped, the estimated delivery time is:

• Germany: 1–2 business days
• Europe: 3–5 business days
• International: 5–8 business days
• USA: 5–10 business days

Please allow an additional 1–2 business days for order processing.

You can find the current shipping costs, free shipping thresholds, and information about taxes and import duties under Shipping Information.

Orders are usually processed within 1–2 business days and then shipped from Germany.

This also applies to Mystery Bag orders — the individual selection and order video do not normally result in a longer processing time.

Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available for the selected shipping method.

We accept PayPal, major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and Klarna, among others.

Depending on your country, additional regional payment methods may also be available.

The payment methods available for your specific order will be shown automatically at checkout.

For items that are subject to the statutory right of withdrawal, you may withdraw from your contract within the statutory 14-day withdrawal period.

The easiest way is to use the “Cancel Contract” function in our website footer. Alternatively, you can notify us of your withdrawal, for example, by email.

For a standard withdrawal, you are responsible for the direct cost of returning the goods. For damaged, defective, or incorrectly delivered items, your statutory warranty rights apply.

Our Mystery Bags are individually prepared based on your selected wish colors and personal preferences. For accordingly customized Mystery Bag orders, the exception from the statutory right of withdrawal described in our Terms & Conditions and Cancellation Policy applies.

You can find all details under Returns & Refunds and in our Cancellation Policy.

Do you have questions about your order, a product, shipping, or a return?

You can reach us via:

• Email: support@auragleamjewelry.com
• our contact form
• the live chat in the bottom-right corner of our website

We’re happy to help with questions about products, orders, or existing deliveries.