🌿 About us – The story behind AuraGleam

✨ Your glow is unique. We make it visible.

Every piece in our shop is lovingly handcrafted—with patience, dedication, and a deep understanding of aesthetics and energy. We believe that authentic jewelry not only adorns the outside, but also illuminates the inside.

Our materials are carefully selected:
🌿 Natural crystals & stones valued for their energetic properties and quiet power.
💎 925, 990 and 999 silver , in minimalist yet sparkling designs that impress with clarity and character.
🌙 Pearls & baroque pearls , elegant, timeless, but reinterpreted – as a bridge between classic beauty and modern style.
🌱 Swarovski pearls that provide shine with sustainable standards – without compromising on environmental awareness.

Some of our pieces are also gold-plated or refined with gemstones such as moonstone, tanzanite or moissanite – details that are not loud but effective.

Our roots lie in a passion for astrology, energy, and spiritual symbolism . Crystals fascinate us not only for their beauty, but also for the inner peace, clarity, and strength they can provide. We hope that everyone will find a piece of jewelry with us that strengthens them, accompanies them—and becomes an expression of their own personality.

Our silver jewelry is deliberately simple yet sparkling. They represent the quiet strength within each of us—for those who don't want to be the center of attention, but shine at the right moment.
Our pearl pieces combine elegance with attitude – because true charisma grows slowly, over time, through habits, through conscious decisions.

✨ We want to remind you: You are unique – in your depth, your gentleness, your strength. Our jewelry will accompany you not only in your everyday life, but also on your journey to self-discovery.

Welcome to AuraGleam – where your light becomes visible.

Frequently Asked Questions (FAQ)

1. Which payment methods do you accept?

We accept the following payment methods:

  • VISA
  • Mastercard
  • American Express (AMEX)
  • Apple Pay
  • Google Pay
  • Bancontact
  • eps transfer
  • Klarna
  • UnionPay
  • Shop Pay
  • PayPal

2. Where do you ship to and how long does shipping take?

We ship to:

  • Germany
  • EU member states
  • Other international countries

The estimated shipping time is based on DHL standard shipping:

  • Germany: approx. 2–4 working days
  • EU: approx. 3–7 working days
  • International: approx. 7–14 working days

3. How does the return process work?

You can return items within 14 days provided they are unworn, undamaged and in their original packaging .

Please be sure to include your order number and your name with your return.

  • Returns due to quality defects : We will cover the return shipping costs.
  • Returns for personal reasons : Return shipping costs are borne by the customer .

We'll notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you'll receive an automatic refund to your original payment method within 10 business days . Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@auragleamjewelry.com .

4. How long does it take to process my order?

Your order will usually be confirmed and shipped via email within 0-3 business days .

Since all products are handmade , high demand may result in a processing time of 5-10 business days , especially for crystal bracelets, which are cut from raw stones and strung by hand.

Products with low stock levels are clearly marked – please check the notice before purchasing.

Each piece is handmade with love – the wait is worth it.

5. Customer service

📧 support@auragleamjewelry.com

If you have any questions, you can contact us by email at any time.

Our office hours are: Monday–Friday, 8:00–17:00 .

We strive to answer all inquiries as quickly as possible.

Alternatively, you can use the chat icon at the bottom right of the website.

6. Do you also offer custom-made products?

All products are handmade – custom orders will be available soon!
Stay up to date via our social media channels:

TikTok: @auragleam_official

Instagram: @auragleam.official

Facebook: AuraGleam

Occasionally we also offer live sessions for individual design.

7. How do I care for my jewelry?

Materials such as:

Natural crystals & gemstones : protect from chemicals and impact, clean with a soft cloth.

Silver jewelry (925/990/999) : store airtight, clean regularly with a silver cleaning cloth, do not wear while showering/swimming.

Natural & baroque pearls / Swarovski pearls : clean with a soft cloth after wearing, store separately, do not perfume.

8. Where can I find more information about materials and their significance?

In our blog you will find articles on the following topics:

Crystal effects and protective functions

Differences between 925 / 990 / 999 silver

The meaning of baroque pearls

Tips for care and proper wearing