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[message]We ship your order worldwide – carefully packaged and with attention to detail.
Shipping costs:
-Germany
Shipping costs: 4.99 €
Free shipping for orders over 59 €
-EU member states
Shipping costs: 5.99 €
Free shipping for orders over 59 €
-Other international countries
Shipping costs: 6.99 €
Free shipping for orders over 59 €
📦 Note for international orders (outside the EU):
Any customs and import fees that may arise are to be borne by the customer.
Shipping time (DHL standard):
-Germany: approx. 2–4 working days
-EU: approx. 3–7 working days
-International: approx. 7–14 working days
🕒 Your order will be processed within 3 working days after confirmation , except in special cases (e.g. queries), about which we will inform you by email.
Your satisfaction is our top priority. Should you wish to return an item, please note the following:
-Returns are possible within 14 days .
-Items must be returned unworn , undamaged and in their original packaging .
Important:
Please be sure to include your order number and your full name with your return.
Return costs:
-For returns due to quality defects , we will cover the return shipping costs.
-For returns for personal reasons, the customer bears the return shipping costs.
Refund:
We'll notify you once we receive and inspect your return and let you know whether the refund has been approved. If approved, you'll receive an automatic refund to your original payment method within 10 business days . Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@auragleamjewelry.com .
📦 Please note: Custom-made or personalized products cannot be exchanged unless there is a quality defect.
📩 If you have any questions or feedback, our customer service is always available:
✉️ support@auragleamjewelry.com
✅ High-quality materials
– Natural gemstones, 925/990/999 silver, genuine & baroque pearls, and Swarovski pearls. All handmade with love.
✨ Lovingly handcrafted in small quantities
– Each piece is unique and crafted with dedication.
📦 Shipping from Germany
– Worldwide delivery – reliable, fast, and well protected.
🎁 Elegant gift wrapping & little surprises
– Every order is carefully packaged, often with lovely surprises.
– On request: TikTok video of your packaging process for a personal experience.
🔄 14-day return policy
– Safe & risk-free ordering – your satisfaction is our top priority.
❤️ Worldwide trust
– Over 10,000 customers worldwide already trust AuraGleam.
We accept the following payment methods:
We ship to:
The estimated shipping time is based on DHL standard shipping:
Your order will usually be confirmed and shipped via email within 0-3 business days .
Since all products are handmade , high demand may result in a processing time of 5-10 business days , especially for crystal bracelets, which are cut from raw stones and strung by hand.
Products with low stock levels are clearly marked – please check the notice before purchasing.
Each piece is handmade with love – the wait is worth it.
Our product descriptions always contain precise information about sizes and measurements.
Many of our rings are open and therefore individually adjustable. Necklaces and bracelets also usually have extension chains. Our crystal bracelets are elastic and therefore adapt to most wrist sizes.
Additionally, we include a spare elastic band and a threading tool with our crystal bracelets, allowing you to adjust the size yourself at least twice if necessary. You can find threading instructions on our social media channels.
TikTok: @auragleam_official
Youtube: AuraGleam_official
Instagram: @auragleam.official
Facebook: AuraGleam
If you don't want to change the size yourself, you can also return the jewelry to us - we will be happy to adjust it for you free of charge.
You can return items within 14 days provided they are unworn, undamaged and in their original packaging .
Please be sure to include your order number and your name with your return.
We'll notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you'll receive an automatic refund to your original payment method within 10 business days . Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@auragleamjewelry.com .
📧 support@auragleamjewelry.com
If you have any questions, you can contact us by email at any time. We are available 24 hours a day.
Alternatively, you can use the chat icon at the bottom right of the website.
Materials such as:
Natural crystals & gemstones : protect from chemicals and impact, clean with a soft cloth.
Silver jewelry (925/990/999) : store airtight, clean regularly with a silver cleaning cloth, do not wear while showering/swimming.
Natural & baroque pearls / Swarovski pearls : clean with a soft cloth after wearing, store separately, do not perfume.
You can also read more about care in the blog
In our blog you will find articles on the following topics:
Crystal effects and protective functions
Differences between 925 / 990 / 999 silver
The meaning of baroque pearls
Tips for care and proper wearing
All products are handmade – custom orders will be available soon!
Stay up to date via our social media channels:
TikTok: @auragleam_official
YouTube: AuraGleam_official
Instagram: @auragleam.official
Facebook: AuraGleam
Occasionally we also offer live sessions for individual design.
