Privacy Policy

Last updated: 18 August 2026

1. Controller

The controller responsible for the processing of personal data on this website is:

Lyvola UG (haftungsbeschränkt)
Ammerseestraße 30
82061 Neuried
Germany

AuraGleam is a brand of Lyvola UG (haftungsbeschränkt).

Phone: +49 89 97330414
Email: support@auragleamjewelry.com

2. General Information on Data Processing

We process personal data only to the extent necessary to operate our online store, process orders and enquiries, comply with legal obligations, or for other purposes permitted by applicable law.

Personal data means any information relating to an identified or identifiable natural person.

Depending on the nature and purpose of the processing, we process personal data in particular on the following legal bases:

• Art. 6(1)(a) GDPR – consent,

• Art. 6(1)(b) GDPR – performance of a contract or steps taken prior to entering into a contract,

• Art. 6(1)(c) GDPR – compliance with legal obligations,

• Art. 6(1)(f) GDPR – legitimate interests.

3. Personal Data We Process

Depending on how you use our online store, we may process the following categories of personal data:

• name and contact details,

• billing and shipping address,

• order and transaction information,

• payment information and payment status,

• customer account information,

• messages and other information you provide to us,

• IP address,

• device, browser and network information,

• usage and interaction data,

• cookie and consent information.

We obtain this information directly from you, automatically when you use our website and, where necessary to provide our services, from service providers we use.

4. Shopify and Hosting

Our online store is operated using Shopify.

Shopify provides the technical infrastructure for operating our store, checkout, order management and other store functions.

In connection with these services, Shopify may process contact details, order information, transaction information, device information and usage data.

Depending on the specific purpose, processing is carried out in particular on the basis of Art. 6(1)(b) and Art. 6(1)(f) GDPR and, where required, on the basis of your consent pursuant to Art. 6(1)(a) GDPR.

Further information about Shopify's processing of personal data is available here:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/

Where additional Shopify features such as Shopify Network Intelligence or comparable enhanced services are enabled, information relating to the use of our store may also be processed for the provision, improvement and analysis of Shopify services and, where the required consent has been provided, for personalization and advertising purposes.

5. Orders and Contract Fulfilment

When you place an order through our online store, we process the information required to conclude and fulfil the purchase contract.

This includes, in particular, your name, contact details, billing and shipping information, order details and payment information.

The legal basis for this processing is Art. 6(1)(b) GDPR.

Where certain information is necessary for entering into or performing the contract, we may not be able to process your order if this information is not provided.

Information subject to statutory commercial or tax retention obligations is retained for the legally required period on the basis of Art. 6(1)(c) GDPR.

6. Payment Processing

For payment processing, the information required for the selected payment method is transmitted to the relevant payment service provider.

Depending on the payment methods available and selected during checkout, payment services may include Shopify Payments, PayPal, Klarna or other payment providers displayed during checkout.

Processing is carried out in particular for the performance of the purchase contract pursuant to Art. 6(1)(b) GDPR and, where applicable, for fraud and abuse prevention on the basis of legitimate interests.

The respective payment provider's privacy policy applies to any independent processing of personal data carried out by that provider.

Further information:

PayPal Privacy Statement:
https://www.paypal.com/de/legalhub/paypal/privacy-full

Klarna Privacy Notice:
https://www.klarna.com/de/datenschutz/

7. Shipping and Delivery

To deliver your order, we transmit the information required for delivery to the shipping and logistics providers used by us.

This includes, in particular, your name, shipping address and, where required for delivery, relevant contact details.

Processing is carried out pursuant to Art. 6(1)(b) GDPR.

8. Customer Accounts and Communication

If you create a customer account, we process the information required to provide and manage your account.

If you contact us by email, contact form or through another communication channel, we process the information you provide in order to respond to your enquiry.

For enquiries relating to an order or contract, processing is carried out in particular pursuant to Art. 6(1)(b) GDPR.

For other enquiries, processing may be based on our legitimate interest in providing efficient customer communication pursuant to Art. 6(1)(f) GDPR.

9. Newsletter and Marketing Communications

If you subscribe to our newsletter or other marketing communications, we may use your email address and other information required for the relevant communication.

Where legally required, processing is based on your consent pursuant to Art. 6(1)(a) GDPR.

You may withdraw your consent at any time with effect for the future, including by using the unsubscribe link contained in our marketing emails.

Messages directly related to an order, payment, delivery or an existing customer relationship are not affected by this.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some of these technologies are technically necessary for functions such as the shopping cart, checkout, security, customer accounts and storing your privacy preferences.

Where storing information on your device or accessing information already stored on your device is strictly necessary to provide a digital service expressly requested by you, this is carried out in accordance with Section 25(2) of the German Telecommunications-Digital Services Data Protection Act (TDDDG).

Non-essential analytics, marketing or advertising technologies are used only where the legally required consent has been obtained.

In these cases, storing or accessing information on your device is based on your consent pursuant to Section 25(1) TDDDG, and the related processing of personal data is based on Art. 6(1)(a) GDPR.

You can change or withdraw your choices at any time through the Cookie Settings available on our website.

11. Analytics and Advertising

Where you have provided consent through our cookie settings, we use analytics and advertising services to understand the use of our online store, measure advertising performance and optimize our marketing activities.

Depending on the respective service, the information processed may include:

• IP address,

• device and browser information,

• pages visited,

• interactions with our website,

• referrer information,

• conversion and event data.

We use the following services where applicable:

Google Analytics and Google Ads

Provider: Google

Google Analytics may be used to analyse the use of our website. Google Ads may be used to measure advertising performance, conversions and, where enabled and permitted, to provide relevant advertising.

Google Privacy Policy:
https://policies.google.com/privacy

Meta Ads – Facebook and Instagram

Provider: Meta Platforms

Where enabled and consented to, Meta advertising technologies may be used to measure conversions, evaluate the effectiveness of advertising, create audiences and optimize advertising on Facebook and Instagram.

Meta Privacy Policy:
https://www.facebook.com/privacy/policy/

Pinterest Ads

Provider: Pinterest

Where enabled and consented to, Pinterest advertising technologies may be used to measure conversions, analyse advertising campaigns and optimize advertising audiences.

Pinterest Privacy Policy:
https://policy.pinterest.com/en/privacy-policy

TikTok Ads

Provider: TikTok

Where enabled and consented to, TikTok advertising technologies may be used for advertising measurement, analytics and conversion tracking.

TikTok Privacy Policy for the EEA:
https://www.tiktok.com/legal/page/eea/privacy-policy/en

Processing for non-essential analytics and advertising purposes is based on your consent pursuant to Art. 6(1)(a) GDPR in conjunction with Section 25(1) TDDDG.

You may change or withdraw your consent at any time with effect for the future through the Cookie Settings on our website.

12. Customer Reviews

We use Judge.me to manage and display customer and product reviews.

Depending on the function used, the processing of reviews may include your name, email address, order information and the content of the review you submit.

Depending on the specific function, processing may be based on Art. 6(1)(b) GDPR, Art. 6(1)(f) GDPR or, where required, your consent pursuant to Art. 6(1)(a) GDPR.

Further information:

Judge.me Privacy Policy:
https://judge.me/privacy

13. Recipients of Personal Data

Where necessary to provide our services or otherwise permitted by law, personal data may be disclosed in particular to the following categories of recipients:

• shop, hosting and IT service providers,

• payment service providers,

• shipping and logistics providers,

• communication and customer service providers,

• review service providers,

• analytics and advertising providers where the required consent has been obtained,

• professional advisers and public authorities where required by law.

Personal data is disclosed only where an appropriate legal basis exists.

14. Transfers of Personal Data Outside the European Economic Area

Some of the service providers we use or their subcontractors may process personal data outside the European Economic Area.

Where personal data is transferred to a third country, such transfers are carried out in accordance with Art. 44 et seq. GDPR.

Depending on the relevant country and service provider, transfers may be based in particular on an adequacy decision of the European Commission or appropriate safeguards such as the European Commission's Standard Contractual Clauses.

Further information regarding international data transfers may be available in the privacy policies of the respective service providers.

15. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was processed.

Data may be retained for a longer period where statutory retention requirements apply or where the information is required for the establishment, exercise or defence of legal claims.

Once the relevant purpose no longer applies and applicable retention periods have expired, the information is deleted or anonymized unless another legal basis permits further storage.

16. Your Rights

Subject to the applicable legal requirements, you have the right to access your personal data pursuant to Art. 15 GDPR, request rectification pursuant to Art. 16 GDPR, request erasure pursuant to Art. 17 GDPR, request restriction of processing pursuant to Art. 18 GDPR, receive data portability pursuant to Art. 20 GDPR and object to processing pursuant to Art. 21 GDPR.

Where processing is based on your consent, you may withdraw your consent at any time with effect for the future pursuant to Art. 7(3) GDPR. The lawfulness of processing carried out before withdrawal remains unaffected.

You also have the right pursuant to Art. 77 GDPR to lodge a complaint with a competent data protection supervisory authority.

To exercise your data protection rights, you may contact us at:

support@auragleamjewelry.com

17. Third-Party Links and Services

Our website may contain links to third-party websites, social networks or other external services.

The privacy policies of the respective providers apply to the processing of personal data carried out on external websites and services.

18. Changes to this Privacy Policy

We may update this Privacy Policy where our website, the services we use, our data processing practices or applicable legal requirements change.

The current version of this Privacy Policy will be published on this website.

19. Contact

If you have any questions regarding data protection or this Privacy Policy, you may contact us at:

Lyvola UG (haftungsbeschränkt)
Ammerseestraße 30
82061 Neuried
Germany

Phone: +49 89 97330414
Email: support@auragleamjewelry.com