Refund Policy
Last updated: 18 August 2026
This Refund Policy governs the handling of returns, refunds and exchange requests at AuraGleam.
Consumers' statutory rights, including any applicable statutory right of withdrawal and statutory rights relating to defective goods, remain unaffected.
1. Statutory Right of Withdrawal
Where you have a statutory right of withdrawal, the conditions set out in our Withdrawal Policy apply.
We do not grant any additional voluntary right of return or exchange beyond your statutory rights unless expressly stated otherwise for a specific product or promotion.
2. Returns
To help us identify and process your return efficiently, we recommend contacting us before sending an item back at:
Please include your order number.
Goods must be returned within the applicable statutory period.
Please package returned items appropriately to protect them from damage during transport.
3. Return Shipping Costs
Where a statutory right of withdrawal is exercised, the customer bears the direct cost of returning the goods where legally permitted and where the customer has been properly informed of this obligation.
We generally do not provide free return shipping labels for returns made for personal reasons, such as a change of mind or dissatisfaction with the product.
For justified claims involving defective, damaged or incorrectly delivered goods, the applicable statutory provisions apply.
4. Condition of Returned Goods
Products may be handled to the extent necessary to establish their nature, characteristics and functioning.
If the value of an item is reduced as a result of handling beyond what is necessary for such examination, we reserve the right, where legally permitted, to claim compensation for the resulting loss in value.
We recommend returning any original product packaging and accessories together with the item where available.
5. Personalized and Custom-Made Products
A statutory right of withdrawal may be excluded for goods that are not prefabricated and are made on the basis of an individual choice or specification by the customer, or goods that are clearly personalized to the customer's individual needs, in accordance with Section 312g(2)(1) of the German Civil Code (BGB).
This may apply in particular to individually produced or personalized jewelry.
Statutory rights relating to defective goods remain unaffected.
6. Mystery Bags and Promotional Items
We do not grant any additional voluntary right of return or exchange for Mystery Bags, discounted products, promotional items or other special offers.
Where a statutory right of withdrawal or other mandatory consumer rights apply in an individual case, those rights remain unaffected.
7. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective or different from the item ordered, please contact us at:
Please include your order number and a brief description of the issue.
Statutory rights relating to defective goods apply.
8. Refunds
Where a statutory withdrawal has been validly exercised, refunds will be processed in accordance with the applicable legal requirements.
In the case of a full withdrawal, the purchase price and the cost of the least expensive standard delivery method offered by us will be refunded.
Any additional delivery costs resulting from your choice of a more expensive delivery method than our least expensive standard delivery option will not be refunded.
Where legally permitted, we may withhold the refund until we have received the returned goods or until you have provided evidence that the goods have been returned.
Refunds will generally be made using the same payment method used for the original transaction unless otherwise agreed.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
9. Partial Returns
For partial returns, only the amount actually paid for the returned item will generally be refunded.
Where discounts, promotional codes or other price reductions were applied to an order, the refund will be calculated on the basis of the original order calculation.
Original shipping costs are not refunded for partial returns unless required by applicable law.
10. Free Gifts and Promotions
Free gifts provided as part of a promotion, minimum purchase requirement or the purchase of specific products must also be returned when the corresponding order is fully withdrawn, where the gift formed part of that promotion.
In the case of a partial return that causes the original conditions of a promotion to no longer be met, we reserve the right to take the relevant promotional gift into account to the extent permitted by law.
11. Refused or Uncollected Shipments
Simply refusing delivery or failing to collect a shipment does not by itself constitute a clear declaration of withdrawal.
Where additional shipping, return shipping or other costs arise because of an incorrect or incomplete delivery address provided by the customer, failure to collect the shipment or refusal of delivery for reasons attributable to the customer, we reserve the right to take such costs into account to the extent permitted by law.
12. Exchanges
We generally do not offer direct exchanges.
Where a return is legally available, the relevant item may be returned and the desired replacement item can be ordered separately.
13. Contact
For questions regarding returns or refunds, please contact:
Lyvola UG (haftungsbeschränkt)
AuraGleam
Ammerseestraße 30
82061 Neuried
Germany
Email: support@auragleamjewelry.com
Frequently Asked Questions (FAQ)
Why AuraGleam?
✨ High-Quality Materials
– We use carefully selected materials such as waterproof titanium steel with high-quality gold plating, 925/990/999 silver, natural crystals and gemstones, freshwater and baroque pearls, zirconia, as well as gold-plated metal alloys. Each piece of jewelry is crafted with a focus on quality, comfort, and durability.
✨ Unique Designs
– From timeless classics and zodiac jewelry to modern waterproof pieces – our collections combine elegance, individuality, and everyday wearability.
📦 Shipping from Germany
– All orders are shipped from Germany. We deliver reliably, safely, and with tracking to numerous countries worldwide.
🎁 Loving Packaging
– Every piece of jewelry is carefully packaged and makes a perfect gift for birthdays, anniversaries, Christmas, Valentine's Day, or special moments.
💧 Waterproof Collections
– Many of our titanium steel jewelry pieces are waterproof, colorfast, and suitable for daily use. Perfect for everyday wear, travel, and special occasions.
↩️ 14-Day Return Policy
– You can return your order within 14 days of receipt in accordance with our return policy.
💎 The Perfect Piece of Jewelry for Every Style
– Discover bracelets, necklaces, earrings, and rings made of titanium steel, silver, crystal, pearls, and other high-quality materials for every occasion.
❤️ AuraGleam – Jewelry with Meaning
– Our goal is to create jewelry that not only looks beautiful but also accompanies your personality, memories, and special moments.
Is the jewelry waterproof?
Many of our titanium steel jewelry pieces are waterproof, colorfast, and suitable for daily use.
The exact material and care instructions can be found in the respective product description.
For jewelry made of silver, pearls, crystals, or gold-plated materials, we recommend handling them with care to preserve the beauty of the jewelry for a long time.
Is the jewelry hypoallergenic?
Many of our jewelry pieces are made from skin-friendly materials such as titanium steel, stainless steel, or high-quality silver.
Most models are nickel-free or contain only very small amounts of legally permitted substances and are therefore also suitable for many people with sensitive skin.
Detailed material information can be found in the respective product description.
What materials does AuraGleam use?
At AuraGleam, we use carefully selected materials to combine quality, comfort, and timeless design.
Our frequently used materials include:
💧 Titanium steel (titanium-based stainless steel)
Robust, waterproof, colorfast, and easy to care for – ideal for daily use.
✨ 925/990/999 Silver
High-quality silver jewelry with classic elegance and comfortable wear.
💎 Natural crystals & gemstones
Selected crystals and gemstones give each piece of jewelry a unique appeal.
🤍 Freshwater & baroque pearls
Natural pearls stand for timeless beauty and feminine elegance.
✨ Gold-plated metal alloys & zirconia
For modern designs with a luxurious shine and sparkling details.
The exact material information can always be found in the respective product description. This way, you can choose the piece of jewelry that best suits your needs and personal style.
Where do you ship to and how long does shipping take?
We ship to:
- Germany
- EU member states
- Other international countries
The estimated shipping time is based on DHL standard shipping:
- Germany: approx. 2–4 working days
- EU: approx. 3–7 working days
- International: approx. 7–14 working days
How long does it take to process my order?
Orders are usually processed within 1–3 business days and shipped from Germany.
Once shipped, you will receive a shipping confirmation with tracking via email.
During company holidays or in rare exceptional cases, the processing time may be extended. We always publish current information regarding this on our website.
What should I do if the jewelry doesn't fit?
Our product pages contain detailed information on sizes and measurements so that you can choose the right size.
Many of our rings are adjustable. Numerous bracelets and necklaces also feature extension chains for a flexible fit.
If a piece of jewelry still does not fit, please contact our customer service. We will be happy to help you and find a suitable solution together.
How does the return work?
You can return items within 14 days of receipt, provided they are unworn, undamaged, and in their original packaging.
To request a return, please use the return form located at the bottom of our website. Upon receipt of your request, our customer service will contact you and inform you of the next steps.
Return Shipping Costs
- In the case of quality defects or incorrectly delivered items, we will cover the return shipping costs.
- For returns due to personal reasons, the customer bears the return shipping costs.
Once we have received and inspected your return, we will inform you about the status of your refund. Approved refunds are usually processed within 10 business days via the originally used payment method.
If you have any questions about a return, please feel free to contact us at support@auragleamjewelry.com.
How do I care for my jewelry?
Proper care helps to preserve the beauty and longevity of your jewelry. Care instructions may vary depending on the material:
💧 Titanium Steel Jewelry
Titanium steel is particularly robust, waterproof, colorfast, and easy to care for. A soft cloth is usually sufficient for cleaning. However, we recommend avoiding contact with harsh chemicals.
✨ Silver Jewelry (925/990/999 Silver)
Silver jewelry should be stored in a dry and ideally airtight place. Clean it regularly with a silver polishing cloth to maintain its shine.
💎 Natural Crystals & Gemstones
Crystals and gemstones should be protected from strong impacts and harsh cleaning agents. For cleaning, we recommend a soft, slightly dampened cloth.
🤍 Freshwater, Baroque & Pearl Jewelry
Pearls are delicate natural products. Clean them gently with a soft cloth after wearing and store them separately from other jewelry to avoid scratches.
✨ Gold-Plated Jewelry
Gold-plated jewelry should be protected from perfume, cosmetics, and harsh cleaning agents as much as possible. Careful storage helps to preserve the gold plating for a longer time.
If you have any questions about caring for individual pieces of jewelry, our customer service will be happy to help you.
Which payment methods do you accept?
We accept secure payments via PayPal, credit card (Visa, Mastercard, American Express), Klarna, Apple Pay, Google Pay, Shop Pay, as well as other regional payment methods displayed during checkout.
All payments are encrypted and processed securely.
Customer service
📧 support@auragleamjewelry.com
Our customer service is happy to help you with any questions regarding orders, shipping, returns, products, or sizes.
Contact us anytime via email or via the chat icon at the bottom right of our website. We usually respond to inquiries within 1–2 business days.
Alternatively, you can also use the chat icon at the bottom right of our website.